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USB Redirector Technician Edition is a specialized software solution designed for remote servicing of USB-connected devices, enabling technicians to access and control customer USB devices over the internet as if they were locally connected. It supports a wide range of devices including smartphones, printers, modems, and diagnostic tools, using secure TLS 1.3 encrypted connections without requiring static IPs or port forwarding. The software operates through a technician-installed application and a free, portable Customer Module that clients can run without installation, simplifying remote support workflows
Key Features and Functionality
The software is purpose-built for remote technical services such as repairing devices. It allows connection via a unique technician ID through a cloud-based system, eliminating complex network configurations. The solution supports redirection of virtually any USB device, including smartphones, 3G/4G/LTE modems, CNC controllers, and vehicle diagnostic adapters. Security is ensured through end-to-end TLS 1.3 encryption, protecting data during transmission. Technicians can customize the Customer Module with their logo and technician ID for branded service delivery. The system permits up to three simultaneous USB device connections per customer
