If your Realme 5i is stuck on the logo screen and not booting up properly, you can try the following steps to resolve the issue:
### 1. **Perform a Soft Reset**
Sometimes a simple restart can fix the issue.
– **Press and hold the Power button** until the phone restarts (usually around 10-15 seconds).
### 2. **Boot into Safe Mode**
Safe Mode can help you determine if a third-party app is causing the problem.
1. Turn off your phone.
2. **Press and hold the Power button** until the Realme logo appears.
3. Once the logo appears, **release the Power button and immediately press and hold the Volume Down button**.
4. Keep holding the Volume Down button until the phone finishes restarting.
5. If the phone boots up successfully in Safe Mode, a third-party app might be causing the issue. Uninstall recently installed apps to identify the culprit.
### 3. **Clear Cache Partition**
Clearing the cache partition can remove corrupt files that might be causing the boot issue.
1. Turn off your phone.
2. Press and hold the **Power button + Volume Down button** simultaneously to enter Recovery Mode.
3. Use the Volume buttons to navigate and the Power button to select.
4. Select **Wipe Cache Partition** and confirm.
5. Once the process is complete, reboot the phone.
### 4. **Perform a Factory Reset**
If the above methods don’t work, a factory reset might be necessary. This will erase all data on your device, so make sure to back up important data if possible.
1. Turn off your phone.
2. Press and hold the **Power button + Volume Down button** to enter Recovery Mode.
3. Use the Volume buttons to navigate and the Power button to select.
4. Select **Wipe Data/Factory Reset** and confirm.
5. Once the reset is complete, reboot the phone.
5. **Flash Stock Firmware**
If the problem persists, you may need to flash the stock firmware. This is a more advanced method and can void your warranty if not done correctly. Here are the general steps:
1. **Download the official firmware** for your Realme 5i from the Realme website.
2. **Download and install the Realme Flash Tool** on your computer.
3. Connect your phone to your computer via USB cable.
4. Follow the instructions on the Realme Flash Tool to flash the firmware to your device.
### 6. **Seek Professional Help**
If you’re not comfortable performing these steps or if none of them work, it might be best to take your phone to an authorized service center or a professional technician.
Remember to handle your device carefully and proceed with caution, especially when performing a factory reset or flashing firmware.
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