Factory Reset Protection (FRP), also called the Mi Account lock on Xiaomi phones, is a security feature designed to protect a device if it’s lost or stolen. If your Redmi 7 (onclite) or Redmi 7 (onclite) is showing a Mi Account lock after a reset, this article explains what that lock means, how to recover access using legitimate methods, and how to avoid problems in the future.
What is Mi Account / FRP lock?
FRP (Factory Reset Protection) links a device to the owner’s Mi Account. After a factory reset, the phone will ask for the original Mi Account credentials. This prevents unauthorized access but can also lock out rightful owners who don’t have their account details.
Common symptoms
Phone boots to a screen asking for Mi Account email/phone and password.
You are blocked from proceeding past setup after a reset.
You downloaded and installed recent updates but still see account lock.
Legal and safety note (important)
Attempting to bypass an FRP/Mi Account lock using unofficial tools, “small files”, or instructions can be illegal and may permanently damage the device or void warranties. Always use official channels or authorized service centers if you’re the legitimate owner.
Try signing in with the email or phone number used on the device. If you’ve forgotten the password, use Xiaomi’s account recovery page to reset it.
Mi Account password recovery
Reset the Mi Account password via the official Xiaomi account recovery (email or phone OTP). After password reset, sign in on the device.
Check other devices / web sessions
If you have the Mi Account logged in on another device or at i.mi.com, you may be able to verify ownership and manage devices.
Proof of purchase & Xiaomi service center
If you cannot recover the account, take the device with the original proof of purchase (invoice), ID, and warranty card to an authorized Xiaomi service center. They can verify ownership and assist with reactivation.
Contact Xiaomi support
Provide serial numbers (IMEI), proof of purchase, and device details. Official support can guide you on the correct recovery process.
Troubleshooting checks before visiting service
Make sure you remember the Mi Account email/phone used on the phone.
Look for the original invoice or receipt — it’s often required.
Check for any linked Google account that might help with account recovery.
Ensure the device has battery and can power on to show the Mi Account screen.
Preventive tips (for future safety)
Before selling/giving away a phone: remove the Mi Account (Settings → Mi Account → Sign out) and perform a factory reset while signed out.
Keep your Mi Account credentials and recovery email/phone updated.
Back up important data to Mi Cloud or other services.
Keep invoices and purchase proofs in case of warranty or ownership verification needs.
FAQ (short)
Q: Can Xiaomi service unlock my phone without invoice? A: Policies vary. Most authorized centers require proof of purchase plus ID to verify ownership.
Q: I bought the phone used — what can I do? A: Contact the seller to remove the Mi Account or provide proof of ownership. If that’s not possible, an authorized service center can advise whether they can help.
Q: Is resetting the phone going to remove the Mi Account? A: No — FRP/Mi Account remains active after a factory reset and will require the original account credentials.
Call to action (CTA)
If you’re the device owner and still can’t regain access, gather the phone’s IMEI (or serial), your proof of purchase, and contact your nearest authorized Xiaomi service center or official Xiaomi support for help.
